Training
Your people are the most targeted part of your network.
Continuous training and realistic phishing simulation that turns the person an attacker aims at into the person who reports the attempt.
No firewall sits between an attacker and an employee reading email. That is precisely why the email is where the attack goes. Business email compromise and funds transfer fraud are consistently the most common cyber claims small businesses file, ahead of ransomware by volume, and they work by convincing a person rather than defeating a control.
The traditional answer is an annual training video that everyone clicks through in a browser tab while doing something else. It satisfies a checkbox and changes almost nothing, because a single session in January does not survive a convincing message in August.
What does work is short, continuous exposure paired with simulated attacks that look like the real thing, plus a frictionless way to report a suspicious message. The goal is not to catch people out. It is to make reporting the normal reflex, so that the one person who does not fall for it tells you before the fifth person does.
Talk through what you need →- Any business where staff handle email, invoices or payment details, which is effectively all of them. Accounting firms, law offices, insurance agencies and real estate brokerages are targeted particularly hard because of what sits in their inboxes.
- Organizations whose cyber insurance application asks about recurring training with completion records, which most now do.
- Businesses that have already had a close call: a spoofed invoice, a request to change bank details, a message from the owner that was not from the owner. A near miss is the cheapest lesson available and the best moment to act on it.
Scope
What the program includes
Short, continuous training
Brief modules delivered on a schedule instead of one annual slideshow. Frequency is what builds the reflex.
Realistic phishing simulation
Campaigns modeled on the messages actually reaching businesses like yours, including invoice and payment-change lures, not obvious bait nobody would click.
Per-user and per-department risk scoring
Measurable results you can track over time, which also shows you where the exposure concentrates. It is usually not where people expect.
Automatic follow-up for anyone who clicks
A click triggers targeted training immediately, while the moment is still instructive, rather than a note in a report nobody reads.
A one-click report button
Built into Outlook and Microsoft 365, so reporting a suspicious message takes one click instead of a forwarded email and an apology for bothering anyone.
Reporting for insurers and questionnaires
Completion records and campaign results in the form cyber insurers and compliance questionnaires ask for. Underwriters increasingly want evidence a control was in force, not that a product was purchased.
Training folded into onboarding
New hires are trained as part of setup rather than whenever the next annual cycle happens to come around.
Coverage of AI-assisted attacks
Modern lures are better written than they used to be, and voice cloning has made "I recognized who was speaking" unreliable. Training covers what has changed, including why a callback to a known number is still the control that works.
Process
How a program runs
The first campaign establishes a baseline. Everything after that is measured against it.
- 01
Baseline campaign
A simulated phishing campaign before any training, so you know where you are actually starting. The first number is often uncomfortable and it is the most useful one you will get.
- 02
Enrollment and first modules
Staff enrolled, training scheduled, and the report button deployed to Outlook and Microsoft 365.
- 03
Ongoing simulation and training
Campaigns continue on a schedule with varied lures, and anyone who clicks gets follow-up training automatically.
- 04
Reporting and review
Risk scores tracked over time by user and department, with results in a form you can hand to an insurer, an auditor or a client asking the question.
Common questions
Awareness Training
Will this feel like we are trying to trick our own staff?
How it is introduced determines that entirely. We recommend telling people up front that simulations will happen and that the point is practice, not punishment. Programs run as gotchas make people hide clicks, which is the opposite of what you want. The metric that matters most is not the click rate, it is the report rate.
How long does it take each employee?
Modules are short by design, generally a few minutes each, on a recurring schedule. That is deliberate: frequent and brief changes behavior where annual and long does not.
What if someone clicks a real phishing email anyway?
Some eventually will, which is why training is one layer rather than the whole plan. It sits alongside endpoint detection, email filtering, multi-factor authentication and tested backups. What training changes is how fast you find out.
Can we get reporting for our cyber insurance renewal?
Yes. Completion records and campaign results are exactly what the application asks for, and keeping them is worth doing regardless of who provides the training.
Is this worth it for a ten person office?
Often more so. A ten person office usually has one person who can move money and no second approver by default. The callback rule and the trained instinct behind it are the whole defense.
Related
Often paired with
Managed IT & Helpdesk
Helpdesk, patching, monitoring, backups, onboarding and offboarding for small and medium businesses across Central Kentucky. Not a break-fix number you call after something has already gone wrong.
Read more →Consulting & Assessments
Assessments with a written report, NIST CSF 2.0 posture scoring, cyber insurance and compliance questionnaire support, and a roadmap you can actually budget against.
Read more →AI Adoption & Policy
A written acceptable use policy, a sanctioned tool list, clear rules about what may never go into a prompt, and training so your staff know both.
Read more →Not sure where to start? Start with the assessment.
It is free, it takes about an hour of your time, and you walk away with a scored report either way.