About RepairIT Kentucky

Local shop. Enterprise discipline.

We started RepairIT because Central Kentucky businesses were choosing between a break-fix shop that showed up after the damage and a national MSP that treated them like a line item. There was room for something that did the serious work and still picked up the phone.

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Our approach

Built on the assumption that you will be targeted.

The comfortable assumption, that attackers go after big companies, has not been true for a long time. Automated campaigns do not check your revenue before they scan your ports. Small organizations get hit precisely because the defenses are thinner and the response is slower.

So we build every environment as though an incident is coming, because eventually one is. Layered defense, tested recovery, documented response. Not because it is dramatic, but because it is the only version that holds up when something actually goes wrong at 2am on a Saturday.

Assess first, sell second

We do not quote a stack before we have looked at what you have. The assessment is free and the report is yours regardless.

Document everything

Diagrams, credentials, licensing, runbooks, all maintained and handed over. Your infrastructure should never be hostage to your provider.

Answer the phone

You reach the people who built your environment, not a queue in another time zone.

Fix causes, not tickets

A recurring ticket is a design problem. We would rather eliminate it than bill for it every month.

How we work

Assess before we recommend.

Every engagement runs the same four steps, whether you are a five-person office or a sixty-seat operation with three sites.

01
Assess

We map what you actually have: network, endpoints, identities, backups, exposure. Then we score it against the NIST Cybersecurity Framework. No sales pitch until we can show you the gaps.
02
Prioritize

You get a plain-English report ranked by risk and cost. We tell you what to fix this month, what can wait a quarter, and what is fine as-is.
03
Deploy

We implement in phases around your operating hours: hardware, agents, policies, documentation, with a rollback plan for every change.
04
Monitor

Continuous monitoring, monthly patching, and a quarterly business review where we walk through what changed, what we caught, and what is next.

The team

Who you will actually be working with.

Matt Pike

Co-Founder · Chief Operating Officer

Fifteen years across IT and OT engineering, infrastructure, leadership, technical sales and cybersecurity.

That experience was built for end customers ranging from small businesses to enterprises, across a wide spread of industries, which is where the habit of designing for the environment in front of you rather than a template comes from.

At RepairIT, Matt owns business operations and continuity: making sure the solutions we put in stay current with compliance requirements and where the market is actually moving, and running the projects and deployments themselves.

On the technical side he leads the network and security practice, from firewalls and segmentation through monitoring and the Managed Security Suite, backed by current industry certifications on the networking and security side.

John Harris

Co-Founder · Chief Solutions Architect

Sixteen years in IT engineering, cybersecurity, infrastructure and leadership.

Like Matt, John built that across small business and enterprise environments in a broad range of industries, which is what makes him quick to spot the constraint a client has not mentioned yet.

At RepairIT he owns lead engineering and solution architecture. Every client environment gets designed before it gets built, and John is the one doing the designing.

The job, as he describes it, is translating what a business is actually trying to accomplish into infrastructure that will still make sense in three years.

Nicholasville, Kentucky

When it needs hands on it, we're already close.

Most of what we do gets fixed remotely, often before you notice. When it can't be, whether that is a dead switch, a server migration or a new office build-out, being twenty minutes away means today rather than Thursday. No dispatch queue, no subcontractor, no ticket sitting in another time zone.

Schedule a Free Assessment → Call 859-300-1986