Managed IT
Managed IT that treats security as part of the job.
Helpdesk, patching, monitoring, backups, onboarding and offboarding for small and medium businesses across Central Kentucky. Not a break-fix number you call after something has already gone wrong.
Most small businesses do not decide to go without IT support. They drift into it. Someone on staff is good with computers, so the printer questions go to them. A vendor set up the server years ago and nobody has logged into it since. Backups are running, probably, because nobody has said otherwise.
That arrangement works until the day it does not, and the day it does not is usually expensive. Managed IT replaces it with a defined owner: we run the environment, we are accountable for it, and the work happens on a schedule instead of in response to an outage.
The part that gets undersold is how much of that routine work is security work. The patch that closes a known vulnerability, the account disabled the day someone leaves, the backup you have actually restored from. Those are the exact controls a cyber insurance application asks about and the exact controls a larger client asks about in a vendor questionnaire. They are also just good operations. We do not sell them as a separate product because they are not a separate job.
Talk through what you need →- Businesses roughly in the five to one hundred fifty user range, where there is too much technology for it to be somebody's side job and not enough to justify a full internal IT department.
- Offices where IT currently belongs to whoever is best with computers. That person usually has an actual job, and the arrangement costs more than it looks like it does.
- Organizations that have been asked for a security questionnaire by a client, or handed a cyber insurance application, and discovered they cannot confidently answer it. The controls on those forms are the same ones managed IT puts in place.
Scope
What managed IT covers
Remote helpdesk for covered users
Your team gets a place to send the problem instead of interrupting whoever is nearest. Most issues are resolved remotely, which is faster than waiting for someone to drive out.
Proactive patch management
Operating systems and third-party software updated on a defined schedule. Unpatched software with a publicly known vulnerability is still one of the most common ways attackers get in, and it is entirely preventable.
24/7 monitoring with automated remediation
Agents watch endpoints and servers for failures, capacity problems and signs of compromise. Known issues get fixed automatically; the rest raise an alert that a person looks at.
Backup that has been restore-tested
A backup nobody has ever restored from is an assumption, not a recovery plan. We verify that the restore works, and we keep a copy where an attacker holding domain admin cannot reach it.
Onboarding and offboarding
New hires get a standard, secured setup before their first day. Departures get access removed the day employment ends, across every system, not just email. Lingering accounts are one of the quietest risks in a small business.
Vendor management
We deal with the internet provider, the line-of-business software support line and the printer vendor, so your staff are not the ones sitting on hold describing a problem they cannot diagnose.
Asset and license inventory
A current record of what is actually on your network, what it runs, what it costs and when it goes out of support. You cannot secure or budget for equipment you have not counted.
Documentation you own
Network diagrams, configurations and procedures written down and handed to you. If you ever leave us, you leave with the knowledge, not a mystery.
Process
How we take over an environment
Switching IT providers feels risky, which is why we do it in a defined order rather than all at once. Nothing is changed before we understand what it does.
- 01
Assessment first
Before any agreement, we look at your network, endpoints, backups, accounts and access, and score what we find against the NIST Cybersecurity Framework 2.0. You get the written report whether or not you hire us.
- 02
Document what exists
We map the environment as it actually is, including the things nobody remembers installing. This is the step most providers skip and the reason so many handovers go badly.
- 03
Close the urgent gaps
From the assessment there is usually a short list that matters immediately: exposed remote access, missing MFA, an unprotected backup, a server past end of support. Those come first.
- 04
Move to steady state
Agents deployed, patch schedule running, monitoring live, helpdesk open to your staff. From here the work is routine and visible, and the remaining items from the assessment get scheduled against your budget rather than dumped on you at once.
Common questions
Managed IT & Helpdesk
What is the difference between managed IT and break-fix support?
Break-fix means you call someone after something has already stopped working, and you pay by the hour to fix it. Managed IT means someone owns the environment continuously: patching, monitoring, backups and support happen on a schedule, and the goal is that the call never has to happen. The practical difference is that break-fix providers are paid more when things go wrong.
Do we have to move everything to you at once?
No. Most clients start with one service line and consolidate the rest as existing contracts come up for renewal. Taking over an environment in stages is normal and usually safer than a single cutover.
Do you support Microsoft 365 and Google Workspace?
Yes, both, including the security configuration side: multi-factor authentication, conditional access, mailbox auditing and the settings that determine whether a compromised account turns into a compromised business.
We already have antivirus. Is that not enough?
Traditional antivirus catches known bad files. It does not catch an attacker who has valid credentials and is moving quietly through your network using ordinary tools, which is what modern intrusions look like. That is the gap endpoint detection and response is built to cover, and it is why insurers now ask for it by name.
Are you actually local?
We are based in Nicholasville and we serve Jessamine County, Lexington, Fayette County and the wider Central Kentucky area. Most work is remote because that is faster, but when something needs hands on it, we are not routing a ticket to another state.
Related
Often paired with
Network & Servers
Firewalls, switching, wireless, VPN and the servers behind them, designed and maintained as one segmented, monitored, documented system.
Read more →Awareness Training
Continuous training and realistic phishing simulation that turns the person an attacker aims at into the person who reports the attempt.
Read more →Consulting & Assessments
Assessments with a written report, NIST CSF 2.0 posture scoring, cyber insurance and compliance questionnaire support, and a roadmap you can actually budget against.
Read more →Not sure where to start? Start with the assessment.
It is free, it takes about an hour of your time, and you walk away with a scored report either way.